Privacy Policy

Privacy Policy (UK GDPR‑Compliant) – The Filament Couple

We are The Filament Couple, a small 3D‑printing service based in the UK. We create custom 3D‑printed products and prototypes for individuals and businesses. We are the data controller responsible for your personal information.

If you have questions, contact us at: shop@thefilamentcouple.co.uk

2. What Personal Data We Collect

We collect only the information we need to provide our 3D‑printing services:

Customer details — name, email address, phone number

Order information — project notes, 3D model files, design requirements

Payment information — processed securely through our payment provider (we do not store card details)

Technical data — IP address, browser type, device information

Website usage data — pages visited, interactions, cookies

If you upload 3D models or design files, we treat them as confidential.

3. How We Use Your Data

We use your information to:

Provide quotes and fulfil 3D‑printing orders

Communicate about your project

Process payments

Improve our website and services

Meet legal or tax obligations

We never sell your data.

4. Legal Basis for Processing

We process your data under the following lawful bases:

Contract — to create, print, and deliver your order

Consent — for optional marketing emails

Legitimate interests — improving our services and website

Legal obligation — accounting and tax requirements

5. Sharing Your Data

We only share your data with trusted third parties when necessary:

Payment processors

Delivery and courier services

IT and website hosting providers

All partners follow strict data‑protection standards.

6. 3D Model Files & Confidentiality

Any 3D models, CAD files, or design concepts you provide are used only to produce your order. We do not reuse, share, or publish your designs without permission.

7. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. You can manage cookies through your browser settings. For more details, see our Cookie Policy.

8. Data Retention

We keep your personal data only as long as necessary:

Order records: typically 6 years (legal requirement)

3D model files: deleted after [X period] unless you request otherwise

Email enquiries: 12 months

9. Your Rights

Under the UK GDPR, you have the right to:

Access your data

Correct inaccurate information

Request deletion

Restrict processing

Object to processing

Data portability

Withdraw consent (for marketing)

To exercise your rights, contact us at shop@thefilamentcouple.co.uk

10. International Transfers

If any service providers store data outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses.

11. Security

We use appropriate technical and organisational measures to protect your data, including encrypted storage, secure servers, and restricted access.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.